Q: Can I cancel or change my order after it is placed? 

A: The sooner you contact us the better! Please contact customer service via email: customerservice@duckhead.com or phone: 833-254-7830 right away to confirm if a change can be made.


Q: What is the cut-off time for an order to ship out on the same day? 

A: Orders placed before 10 a.m. typically ship out the same day.


Q: Why did I receive a notification that my order was delivered but I don't have it? 

A: FedEx sometimes sends out the “delivered” message too early. They suggest waiting 24 hours before any type of investigation. 


Q: Can pants be hemmed or altered before shipping? 

A: Unfortunately, we do not have any personnel that can hem or alter pants on site.