Privacy Policy

Effective until October 6, 2023. For our Privacy Policy effective October 6, 2023, please see below.

 

Our Commitment to Privacy

Duck Head, a division of Oxford Industries, Inc. ("Duck Head", or “we” or “us”) values its customers (‘you”) and respects their privacy. We collect certain personal information about you so that we can provide you the services you request, improve your shopping experience and communicate with you about our products, services, contests, and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we may share your information with our affiliated companies and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. This Privacy Policy (“Policy”) describes the personal information we collect about you, why we collect it, how we use it and under what circumstances we share it with third parties. This Policy also describes the decisions you can make about how you provide your personal information to us. If this Policy changes in the future, we will post an updated version on our website. You can tell if this Policy has changed by checking the revision date that appears at the bottom. You may change how you provide your personal information to us at any time.

Our Privacy Policy: Contents

  1. Information We Collect
  2. Using Information We Collect
  3. Sharing Information We Collect
  4. Managing Your Personal Information
  5. Cookies and Pixel Tags
  6. Security
  7. Links to Other Sites
  8. Privacy of Children on Our website
  9. California Privacy Rights
  10. Questions or Comments

Information We Collect

We may collect information (including your name, postal addresses, billing address, telephone number, email address, gender, birthday and product preferences) when you engage in any of the activities listed below:

  • Inquire about our services
  • Create an account (profile) at duckhead.com
  • Subscribe to receive our emails
  • Enter a contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion, or event
  • Navigate to and through our website (see Our Use of Cookies below for further information)
  • Participate in Duck Head social media events

 

Using Information We Collect

We use the personal information we collect to provide you with the best possible customer experience. Specifically, we use personal information to:

  • Provide our products and services, complete transactions and as otherwise needed to carry out our ongoing business relationship with you;
  • Communicate with you about products, services, contests, promotions and other information, unless you have opted out of such communications (see "Opting Out of Marketing Communications"for more information);
  • Administer and fulfill our contests, sweepstakes and other promotions and deliver rewards;
  • Identify, report and repair errors that impair functionality of our Services;
  • Analyze trends and statistics, learn more about your shopping preferences and your interaction with our Services, and improve your shopping experience;
  • Detect, investigate, and prevent security incidents and protect against malicious, deceptive, fraudulent, or illegal activity;
  • Respond to your comments, questions and requests and provide customer service;
  • Personalize and improve the Services and provide advertisements, content or features that match your profiles or interests;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose described to you at the time the information was collected.

 

Text Notifications

By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply.

You have the option not to receive marketing information or calls. For instructions on how to opt out, please see the section entitled, “Managing your Personal Information” below.

 

Sharing Information We Collect

We may share your personal information in the following ways:

  • We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending a communication to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
  • We may share your information when we partner with another company to offer or provide products, services, contests or promotions to our customers. We also work with third-party companies that use tracking technologies (including cookies and tags) on our website in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. For more information about this practice and to understand your options, please visit http://www.aboutads.info.
  • We may share information about you, if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order or government request, or to protect the rights of Duck Head or others.

 

Managing Your Personal Information

You can review your personal information at any time. To access your information online, simply click Your Account at the top of any webpage, and sign in when prompted. You may also ask us to update your personal information, by calling Customer Care at 1-833-254-7830. We want to communicate with you only if you want to hear from us. Duck Head provides a choice in communication for customers so you can receive information from us at your discretion. We communicate with our customers by promotional email, postal mailings, and telephone. If you would like to be removed from our promotional email lists, postal mailings, or telephone lists, please contact us by calling Customer Care at 1-833-254-7830. You may also write to us at: 52 South Victory Drive, Lyons GA 30436

Please specify which list(s) “Do not Email”, “Do Not Mail” or “Do Not Call” you would like to be removed from. Please note that requests by email or phone may take up to 10 business days to process and request by postal mail may take up to eight weeks to process. Alternatively, if you do not want to receive promotional emails (i.e. not order-related) that notify you of new product arrivals, exclusive offers, upcoming events, store openings and the like, simply click the unsubscribe link provided at the bottom of any Duck Head email. Please note, however, that this is for email only.

 

Cookies and Pixel Tags

We regularly use browser tracking cookies. A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. Cookies are uniquely assigned to you and can only be read by a website or web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. We use cookies but do not store personally identifiable information in your cookie. We use cookies in order to improve your shopping experience. For example, we use cookies to:

  • Recognize you when you return to our website
  • Study how our Guests navigate through our website and which products they request in site searches
  • Customize the message and delivery of online banner ads based on your online behavior.
  • Remember what items are in your Shopping Bag
  • Enable you to use Express Checkout, if you have created an account at Duckhead.com
  • Keep track of your order as you shop on our website
  • Process your order on our website

Through our use of cookies, we may also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites. Cookies are also used to review how visitors navigate our site or interact with our email advertising. Third-party companies assist in the collection and analysis of this data. Your name, street address or credit card number is not accessed by or shared with other companies.

You can refuse cookies by turning them off in your browser. If you set your browser to refuse cookies we cannot process your order on our website and will not recognize you as a registered user, which allows you to access your account information. If you refuse cookies and wish to place an order from our website, please call Customer Care at 1-833-254-7830. We work with a variety of advertising companies to place our ads on websites across the Internet. These advertising companies collect anonymous information about your visits to our website, other advertising websites or interaction with our email through the use of cookies. This technology allows them to develop Duck Head advertising and marketing about goods and offers that may be of interest to you.

 

Security

Protecting your personal information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. To make sure you are accessing our secure server before you submit personal financial information, look at the lower right-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the "Address" line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as "phishing"). If you receive an email that looks like it is from us asking for your personal information, do not respond. We never request your password, user name, credit card information or other personal information through email. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Duck Head or its affiliates, please call us immediately at 1-833-254-7830.

 

Links to Other Sites

Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Duck Head and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. Duck Head is not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.

In addition, where we offer the Facebook “like” button or any other functionality provided by a third party, the use of such services is subject to the privacy policies and terms of use of Facebook and such other third parties, and we do not accept any responsibility or liability for these policies and terms of use.

 

Privacy of Children on our Web Site

Duck Head is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.

 

California Privacy Rights / Questions or Comments

Consumers residing in California are afforded certain additional rights with respect to their personal information. If you are a California resident, this section applies to you.

California Consumer Privacy Act (CCPA)

In the preceding 12 months, we have collected the following categories of personal information: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, Internet and electronic network activity, geolocation data, audio and visual information, financial information, inferences drawn about your preferences, and other categories of personal information that relate to or are reasonably capable of being associated with you. For examples of the precise data points we collect, please see “Information We Collect” above. We collect personal information for the business and commercial purposes described in the “Using Information We Collect” section above. We collect personal information directly from you (for example, when you place an order from our website or make a purchase at one of our Stores), automatically when you access or use our services or shop in our Stores, and from third-party sources as described in the “Information We Collect” section above. We share the categories of personal information listed above with the categories of third parties as described in the “Sharing Information We Collect” section above. In the preceding 12 months, we have disclosed the categories of personal information listed above for business and commercial purposes as described in the “Sharing Information We Collect” section above.

The CCPA requires us to provide transparency about personal information we “sell,” which broadly means sharing personal information for monetary or other valuable consideration, and to give California residents the right to opt-out of the sale of their personal information. In the preceding 12 months, we sold the following categories of personal information to third parties to facilitate certain marketing activities and allow our advertising partners to show ads that are targeted to your interests: identifiers, commercial information, and Internet or other electronic network activity information. We describe these disclosures of personal information in more detail in the “Sharing of Personal Information” section above. If you are a California resident, you can submit your request to opt-out of having your personal information shared with third parties for marketing activities by emailing us at privacy@duckhead.com or by calling us at 1-833-254-7830.

Subject to certain limitations, the CCPA provides California consumers with the right to request more information about the categories and specific pieces of personal information we collected, sold and disclosed for a business purpose in the preceding 12 months, to delete their personal information, to opt out of sales of personal information, and to not be discriminated against for exercising these rights. California consumers may make these requests by emailing us at privacy@duckhead.com or calling us at 1-833-254-7830. We will verify your request by asking you to provide information related to your recent interactions with us, such as information regarding a recent purchase. To designate an authorized agent to exercise these rights on your behalf, please contact us. We will not discriminate against you if you choose to exercise your rights under the CCPA.

Shine the Light Law

California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy. To opt-out of this type of sharing of information, please contact us at:

Duck Head Customer Service

752 S Victory Drive,

Lyons GA 30436Atlanta, GA 30309

1-833-254-7830

privacy@duckhead.com

Last Updated: October 11, 2021

 

Privacy laws continue to evolve and we made changes to our Privacy Policy to help satisfy requirements under new legal requirements taking effect in 2023. In addition, we strive to make our information practices easy for you to understand and to clearly communicate the choices you have, and the updates reflect this goal. The following Privacy Policy will take effect October 6, 2023.



This Privacy Policy ("Policy") explains how Duck Head, a division of Oxford Industries, Inc. ("Duck Head," "we," or "us") collects, uses, and discloses personal information about you. This Policy applies to information we collect when you access or use our website and other online products and services that link to this Policy (collectively, the "Services"), communicate with customer service, or otherwise interact with us. Please review this Policy carefully. We may provide different or additional notices of our privacy practices with respect to certain products or services, in which case this Policy will not apply.

We may change this Policy from time to time. If we make changes to this Policy, we will notify you by revising the date at the top of the Policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Policy regularly to stay informed about our information practices and the choices available to you.

CONTENTS

COLLECTION OF PERSONAL INFORMATION

The categories of personal information we collect and the sources from which we collect it depend on your interactions with us and are described in more detail below.

PERSONAL INFORMATION YOU PROVIDE DIRECTLY TO US

We collect personal information directly from you, including when you engage in any of the activities listed below:

  • Place an order from our website;
  • Return an item or make an exchange from a previous purchase;
  • Inquire about our products or services;
  • Contact us to request assistance or provide feedback, including communication with customer service;
  • Create an online account and profile;
  • Subscribe to receive our emails or text messages;
  • Enter a contest or sweepstakes;
  • Submit a product review;
  • Participate in a marketing survey, promotion, event, or join our rewards program; and
  • Interact with us on social media, including by posting content and tagging us.

The types of personal information we collect directly from you may include your name, email address, IP address, postal address, phone number, birthday, marketing preferences, product preferences, account information (such as account password), information provided in your product reviews, and any other information you choose to provide.

If you make a purchase from us, we work with a third-party payment processor to collect and process your payment information.

PERSONAL INFORMATION WE COLLECT AUTOMATICALLY

We automatically collect personal information when you access and use our Services, including:

  • Device and Usage Information: We collect information about how you access and use our Services, including device information, such as your browser type, hardware model, operating system version, IP address, unique device identifiers, and language settings. We also collect information about your activity on our Services, such as items placed in your shopping cart, your access times, pages viewed, the routes by which you access our Services, and your use of any hyperlinks available within our Services.
  • Transaction Information: When you make a purchase or return, we collect information about your transactions, including records of products or services you purchased, returned, or are considering purchasing from us, the purchase price, and the date and location of the transaction.Information collected via cookies, web beacons, and other tracking technologies: We (and those that perform work for us) use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior, purchase behavior, and other engagement with our Services. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. See the "Targeted Advertising and Analytics" and "Cookies and Similar Tracking Technologies" sections below for further information.
  • Audio: We may record calls you place to customer service.

PERSONAL INFORMATION WE COLLECT FROM OTHER SOURCES

We may collect personal information about you from other sources. For example, we may collect personal information about you from:

  • Other companies if we offer joint promotions and marketing campaigns;
  • Other customers who provide information about you, such as to send you a gift or sign up for a refer-a-friend program;
  • Providers of rewards programs;
  • Order processing partners, such as fraud prevention partners, shipping partners, and fulfillment partners; and
  • Marketing and advertising companies, data co-ops, demographic companies, analytics companies, data hygiene and append companies, mailing list providers, and market research companies.

The types of personal information we collect from other sources may include name, email address, mailing address, demographic information, product preferences, and product purchases.

PERSONAL INFORMATION WE DERIVE

We may derive information or draw inferences about you based on the information we collect. For example, we may infer your approximate location based on your IP address or that you are interested in purchasing certain products based on your browsing behavior on our Services.

USE OF PERSONAL INFORMATION

We use the personal information we collect to provide, maintain, and improve our products and services. We also use personal information to:

  • Communicate with you about products, services, contests, promotions, and other information offered by Duck Head and others that we think will interest you, unless you have opted out of such communications (see "Opting Out of Marketing Communications" for more information);
  • Provide and administer our loyalty program;
  • Administer and fulfill our contests, sweepstakes, and other promotions and deliver rewards;
  • Identify, report, and repair errors that impair the functionality of our Services;
  • Analyze trends and statistics, learn more about your shopping preferences and your interaction with our Services, and improve your shopping experience;
  • Detect, investigate, and prevent security incidents and protect against malicious, deceptive, fraudulent, or illegal activity;
  • Respond to your comments, questions, and requests and provide customer service;
  • Personalize and improve the Services and provide content or features that match your profile and interests;
  • Target advertisements to you on third-party platforms and websites unless you have opted out (see "Targeted Advertising and Analytics" for more information); and
  • Comply with our legal and financial obligations.

TARGETED ADVERTISING AND ANALYTICS

We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile apps. These entities may use cookies, web beacons, SDKs, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address and other identifiers, web browser and mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data including to understand how our ads perform and determine the popularity of certain content, and better understand your online activity. You can turn off cookies used for ad targeting purposes by clicking the "Your Privacy Choices " link found in the footer of our website and following the instructions in the pop-up window.

In addition, some of our advertising partners enable us to translate your email address or phone number into an identifier that can’t be used to identify you personally. Our advertising partners then use that unique identifier to show ads that are more relevant to you across the web and in mobile apps.

Some of the activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain state privacy laws. See "Additional Information for Customers Residing in Certain U.S. States" for more information and the privacy rights available to residents of California, Colorado, Connecticut, Virginia, and Utah.

You can also learn more about interest-based ads and opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance by visiting www.aboutads.info/choices.

DISCLOSURES OF PERSONAL INFORMATION

In certain circumstances, we may disclose the personal information we collect about you. We disclose the categories of personal information described in "Collection of Personal Information" above in the following ways:

  • Corporate Affiliates. We may disclose personal information to our holding company, subsidiaries, and corporate affiliates for the purposes described in the "Use of Personal Information" section above.
  • Vendors and Service Providers. We make personal information available to our vendors, service providers, and contractors who perform services on our behalf, such as companies that assist us with web hosting, shipping and delivery, fraud prevention, customer service, surveys, payment processing, analytics, and marketing and advertising.
  • For Marketing Purposes. We may share your personal information with third parties for their own marketing purposes or to expand the reach and effectiveness of our own marketing campaigns.
  • Corporate Transactions. Personal information may be disclosed or transferred as part of, or during negotiations of any purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization, or financing involving Duck Head.
  • Professional Advisors. We disclose personal information to our legal, financial, insurance, and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of Duck Head’s business or operations.
  • Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We may disclose personal information about you, if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights, property, or safety of Duck Head or others.
  • Consent. We make personal information available to third parties when we have your consent or you intentionally direct us to do so. For example, if you decide to submit a product review, you direct us to post the personal information you provide publicly.

We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. Duck Head processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

YOUR PRIVACY CHOICES

Updating Your Account Information

You can review and modify your online account information at any time. To access your online account, simply click "Account" at the top of any web page and sign in when prompted. You can also update your account information by calling customer service at 1-833-254-7830.

Cookies and Similar Tracking Technologies


As described above, Duck Head uses cookies and similar tracking technologies for various purposes, including to analyze visits to our websites and deliver targeted advertising on other companies’ sites or mobile apps. You can turn off cookies used for ad targeting purposes by clicking the “Your Privacy Choices” link found in the footer of our website and following the instructions in the pop-up window. In addition, most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Opting Out of Marketing Communications


If you would like to stop receiving promotional emails or text messages from us, please contact us and specify from which list(s) you would like to be unsubscribed ("Do Not Email," "Do Not Mail," or "Do Not Call"). You can also unsubscribe from our promotional emails or text messages by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

ADDITIONAL INFORMATION FOR CUSTOMERS RESIDING IN CERTAIN U.S. STATES

California, Colorado, Connecticut, Utah, and Virginia have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures (“State Laws”). If you are a resident of one of these states, and to the extent these laws apply to Duck Head, this section applies to you.

Additional Disclosures

Our Policy explains how we collect, use, and disclose information about you, as well as our targeted advertising and analytics practices. As required by certain State Laws, below we use two different tables to explain this same information, including the categories of personal information we collect (and have collected over the preceding 12 months), the types of entities to which we disclose such information, and the ways we use each category of information.

Collection, Use, and Disclosure of Personal Information for Business Purposes
Categories of Personal Information Categories of Recipients

Identifiers (such as your name, email address, or IP address)

Advertising and marketing partners, Internet service providers, data analytics providers, operating systems and platforms, payment processors, fulfillment partners, customer support partners, event partners, fraud prevention partners

Commercial information (such as records of products or services purchased)

Advertising and marketing partners, data analytics providers, operating systems and platforms, payment processors, fulfillment partners, customer support partners, event partners, fraud prevention partners

Internet and electronic network activity information (such as information from cookies, browsing history, and search history)

Advertising and marketing partners, Internet service providers, data analytics providers, operating systems and platforms, cloud service providers, fraud prevention partners

Approximate geolocation data (such as your city of residence)

Cloud service providers, advertising and marketing partners, data analytics providers, fraud prevention partners

Audio information (such as call recordings when you contact customer service)

Inferences

Other personal information that relates to or is reasonably capable of being associated with you (for example, certain information you submit in connection with a product review or in response to a survey)

Fraud prevention partners, customer support partners

Advertising and marketing partners, data analytics providers

Other users of our services, product review partners, customer support partners
Use of Personal Information
  • Provide, maintain, and improve our products and services;
  • Communicate with you;
  • Provide and administer our loyalty program;
  • Administer and fulfill our contests, sweepstakes, and other promotions and deliver rewards;
  • Identify, report, and repair errors that impair the functionality of our Services;
  • Analyze trends and statistics, learn more about your shopping preferences and your interaction with our Services, and improve your shopping experience;
  • Detect, investigate, and prevent security incidents and protect against malicious, deceptive, fraudulent, or illegal activity;
  • Respond to your comments, questions, and requests and provide customer service;
  • Personalize and improve the Services and provide content or features that match your profile and interests; and
  • Comply with our legal and financial obligations.


Personal Information That We “Share,” “Sell,” or Use for “Targeted Advertising”

We disclose the following categories of personal information to third parties for the purpose of engaging in targeted advertising and other marketing activities, including to expand the reach and effectiveness of our own marketing campaigns and for the third parties’ own marketing purposes. These disclosures may be considered “sales” or “sharing” or use of personal information for “targeted advertising” under certain State Laws.

Categories of Personal Information “Shared,” “Sold,” or used for Targeted Advertising Categories of Third Parties

Identifiers

Advertising and marketing networks

Commercial information

Advertising and marketing networks

Internet and electronic network activity information (including information from cookies)

Advertising and marketing networks
Other Details About Our Information Practices

  • We collect personal information directly from you (for example, when you place an order from our website), automatically when you access or use our Services, and from third-party sources such as joint marketing partners, each described in more detail in the "Collection of Personal Information" section above.
  • We do not knowingly collect, sell, or share personal information about consumers under the age of 16.
  • We generally do not collect information that is considered “sensitive” under State Laws. In the limited circumstances that we do, such as collection of your account username and password, which is designated as “sensitive” under the California Consumer Privacy Act, we do not use or disclose such sensitive personal information for the purpose of inferring characteristics about you.
  • We retain personal information for as long as necessary to carry out the purposes for which we originally collected it and for other purposes described in this Policy.

Privacy Rights

Opt Out of Sales, Sharing, Targeted Advertising

Some of the activities described in the "Targeted Advertising and Analytics" section above may be considered “sales” or “sharing” of your personal information or use of your information for “targeted advertising” under the law that applies to you. You may opt out of these activities by following the prompts by clicking on the "Your Privacy Choices " link in the footer of our website and following the instructions in the pop-up window., or, if you are a resident of California or Colorado, by visiting our Services with a legally recognized opt-out preference signal enabled, such as the Global Privacy Control.

In addition, we disclose your information to other entities for marketing purposes as described in "Disclosures of Personal Information" above. Such disclosures may constitute “sales” of your personal information under the State Laws, and you may opt out of such activities by following the instructions here.

Access, Correction, and Deletion

You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. To request access, deletion, or correction of your personal information, please fill out our webform. You may also call 1-833-254-7830 to submit a request. Once we receive the request, we will validate the information that you provide and send a message to the email address you provided in the request. Please follow the instructions in that email to verify your email address and/or provide any additional information that may be needed to process your request.

Nondiscrimination

We will not discriminate against you for exercising your privacy rights.

Appeals

If we deny your request, you may have the right to appeal our decision by contacting us at privacy@duckhead.com. If you have concerns about the result of an appeal, you may contact the attorney general in the state where you reside.

Authorized Agents

If you are from California, Colorado, or Connecticut and submit a rights request via an authorized agent, we may ask your authorized agent to submit proof of their authorization to make the request, such as a valid power of attorney or proof that the agent has signed permission from you to make the request. In some cases, we may also contact you to verify your identity or confirm you have authorized the request.

Notice of Financial Incentives

We offer various financial incentives. For example, we may provide discounts or other benefits to customers who join membership rewards or loyalty programs or sign up to receive our marketing emails or text messages. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your email address or phone number), commercial information (like your purchase preferences and interests or purchase history), inferences drawn about your preferences, and other categories of personal information that relate to or are reasonably capable of being associated with you. We share this information with our cloud service providers and marketing and advertising partners. You can opt into a financial incentive by following the sign-up or participation instructions provided. If you later decide to opt out, you may do so at any time, such as by following the unsubscribe instructions in the applicable program’s terms and conditions, promotional emails, text messages, or contacting us. If you request that we delete any of your personal information that is essential to providing you with the financial incentive or other loyalty program, we will not be able to provide you with the benefits of that program (e.g., if you ask us to delete your email address, we will no longer be able to provide you with early access to sales or other benefits via email). In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.

Shine the Light Law - California Residents Only

California's "Shine the Light" law requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt out of such disclosures. We have such a policy. If you want to opt out of these disclosures of your information please submit your request here.

CONTACT US

If you have any questions about this Policy or our information practices, please contact us at:

1-833-254-7830
privacy@duckhead.com

Duck Head
Attn: Customer Service
752 S Victory Drive
Lyons GA 30436